Janna's Blog Article

Feb 8, 2014

Event plus Response = Outcome


Category:Team Building Success In Business Management Leadership Family Business Entrepreneur Business Management Business Coaching General 
Posted by: actionjanna

Attitude is all about how you look at things.  I recently took a trip to New Orleans flying through Houston.  The Polar Vortex that has been hitting the US made for cancelled flights and a one day delay in actually making the trip.  Then upon my arrival in Houston my connecting flight was cancelled.  Rather than waiting around hoping to make it on another flight (the standby list was over 200), I chose to drive.  The situations on that drive will generate some good stories during my speaking event! 

That drive and the resulting situations (i.e., getting pulled over, having the road closed for 125 miles and getting detoured twice etc.) could have made for a very unhappy person who was grouchy, blaming the airlines, mad at the world and generally miserable.  What I chose was the pure joy of having 6 hours to myself in a part of the country I haven’t driven before and the peacefulness of my thoughts (when I wasn’t singing at the top of my lungs to a favorite song).

The event that happened was the cancelled flight, my response was – ok now what happens.  My actions created the outcome; “this is a journey and who knows where it will take me”.  My response could have been much different and the outcome could have ruined the whole conference for me.

My questions to you: 

  • How do you respond during challenges?
  • What are your first thoughts and resulting actions?
  • Do you take it out on others – therefore creating a bad awful day for them?

I have learned that one great joy is to take a bad situation and NOT take it out on others.  I love watching them respond when they expect you to yell and get mad.  I love putting joy into their day of not having an irate customer in front of them. Now this doesn’t mean I allow them to walk on me, or am a push over (those who know me probably haven’t even dreamed of that situation.)  You would be amazed at how often I then get told:  Thank you for being so understanding.  Thank you for your attitude.

How do YOU respond?  Do YOU need to change your response to life, business, and personal situations which not only change your world – but those around you?

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Janna Hoiberg
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